30-Day Money-Back Guarantee

If you don’t love your results, we’ll refund your first month.

1. Guarantee Overview

We stand behind the effectiveness of the Higeia Weight Reset Program. If you follow your doctor-guided plan and don’t love your results within the first 30 days, you can request a refund of your first month’s program fee.
This guarantee is designed to give you confidence to start your journey without hesitation.

2. Eligibility Criteria

To qualify for the 30-Day Money-Back Guarantee, you must meet all the following conditions:

A. First-Time Patient
  • You must be a new Higeia program member.
  • This guarantee applies to your first month only and can only be claimed once per customer.
B. Timeframe
  • Your refund request must be submitted within 30 days from the date your first order was delivered.
C. Program Participation Requirements

To ensure you’re giving the program a fair chance, you must have:

  • Completed your initial doctor consultation.
  • Followed the prescribed treatment plan for at least three weeks, including correct medication usage.
D. “Not Loving Your Results”

You may request a refund if, after genuinely following the program, you feel that:

  • You did not experience the level of progress you expected,
  • You did not feel satisfied with your results, or
  • You did not feel the program was helping you move towards your goals.

This is based on your honest, personal assessment of your progress — no minimum weight-loss amount is required.

E. Exclusions

The guarantee does not apply if:

  • You did not follow your prescribed plan or did not use the medication as directed.
  • You skip or miss doses for non-approved reasons.
  • You request a refund simply because you changed your mind, found a cheaper provider, or due to reasons unrelated to your results.
  • You purchased additional products or non-program items (refund applies to first month program fee only).
  • You request a refund after the 30-day period.
3. How to Claim

To request a refund:

1. Email our Support Team at info@higeia.com.au  with:

  • Your full name
  • Account email address
  • A brief note explaining why you didn’t love your results

2. Our care team may ask for simple confirmation of program participation (e.g., confirming medication usage or check-in activity).

3. Once approved, we will refund the full cost of your first month’s program fee within 5–10 business days to your original payment method.

4. Your program access will end once your refund is processed.

4. Bad Faith Clause

We may decline a refund if we reasonably believe a customer is acting in bad faith, including but not limited to:

  • Providing intentionally false or misleading information,
  • Providing one reason for cancelling and requesting a refund outside of the guarantee, then later returning with a different reason to justify the claim.
  • Attempting to claim the refund multiple times under different accounts,
  • Using the guarantee as a means to obtain medication without intending to participate in the program.
5. Consumer Law

This guarantee is provided in addition to your rights under the Australian Consumer Law. Nothing in this guarantee limits those rights.